March 3, 2024


For splendid leisure

No refunds for partners who booked marriage ceremony receptions at Hotel Henry

6 min read

Previously dissatisfied in not owning the reception of their dreams at the quickly to be closed resort, partners say they are indignant that their deposits would not be refunded.

BUFFALO, N.Y. — We continue on to listen to from some disappointed couples who experienced booked marriage ceremony receptions at the Resort Henry, who say they’re now getting stiffed on their deposits, which in some cases complete quite a few thousand dollars.

The boutique hotel found within the historic HH Richardson Sophisticated on Forest Avenue declared this week that it would cease operation on February 27, owing to the significant business losses it sustained ensuing from Gov. Andrew Cuomo’s coronavirus pandemic-relevant shutdown orders.

Lodge Henry operator Dennis Murphy sent a lengthy assertion to 2 On Your Side (whole statement beneath) in which he verified that, “This early morning, the Hotel Henry team began its scheduled person discussions with prospects and clientele. For each client, we are location aside focused just one-on-a person time to connect solutions.”

“They say we are permitted 30 minutes for discussion are what the alternatives are,” explained Gabi DiBella, whose appointment to discuss with a consultant of Resort Henry is on Sunday.

Very last February she booked the Lodge Henry for an Oct of 2020 wedding ceremony reception with 150 visitors.

The pandemic arrived a month later on.

“Around July, we recognized it was not likely to be doable to have the reception that we required,” she recalled.

She and her fiancé bought married in any case (so that he could get on her health insurance) and had a compact reception at the lodge.


Nevertheless, they paid a approximately $3,000 deposit to keep the larger sized reception that they had dreamed of, in Oct of 2021. “This would enable us to celebrate with all of our household and mates as we had intended.” she stated.

With the lodge now closing, that is out of the image.

In advance of her conference with a hotel representative, DiBella stated, “I am anticipating that they are not likely to be providing a entire deposit again.”

Based mostly what we are hearing, she has superior rationale to experience that way.

“We ended up completely blindsided by everything,” mentioned Deanna Dixson, who mentioned in the weeks primary up to the hotel’s announcement that it would close she was offered no sign that her reception could be in jeopardy.

Like DiBella, Dixson had booked her reception in February of 2020, ideal prior to the pandemic arrived. And when it did, she as well understood she would likely have to postpone.

“I am somebody who labored in lodges prior to the pandemic so I do realize how it all operates and what kind of reduction they were being having,” she claimed.

In August she and her fiancé rescheduled their January 2021 reception for the next September.

“They did not demand us a rescheduling rate but they did question for an original 2nd deposit,” she reported, noting that it introduced the full in deposits to $5,000.


She experienced her conference with a hotel consultant on Friday, where by she acquired that none of it would be returned.

“There was extremely minimal compassion in the dialogue,” explained Dixson. “We had been just advised that for the reason that they depleted and really don’t have any money that they couldn’t give us a refund.”

She said she was instructed that the lodge could work with her on relocating her reception to a different internet site, these kinds of as the Mansion on Delaware, which is also operated by the entrepreneurs of the Hotel Henry, but that their earlier deposit would not be applicable.

“What they are performing is not acceptable,” Dixson claimed. “We’ve all had to deal with the pandemic … but it is not Alright for them to say, ‘Sorry, we don’t have any revenue, but we will just maintain yours.’ ”

Jonathan Rowan and his bride-to-be had experienced also booked their wedding day for previous 12 months at the Resort Henry and agreed to postpone it until finally this September. He was also explained to on Friday that the $4,000 they paid in deposits would not be returned to them.

Rowan, who owns a business, thoughts no matter whether what Hotel Henry is carrying out is even lawful.

“They explained to us that since the company is dissolved, they do not owe us everything. But they utilised the dollars we compensated them to pay out for a little something else,” explained Rowan, who thinks the cash really should have been retained in an escrow account. “When I collect income taxes, I just cannot just invest that income on whatever and not switch it in.” 

Rowan claimed he believed the the use of their resources, as properly as all those deposited by other partners for other bills was “illegitimate and inappropriate.”

2 On Your Side contacted the place of work of the New York State Attorney Normal on Friday afternoon to inquire what recourse these couples could have, but as of Friday evening we however hadn’t gotten a reaction.

The blow to Rowan and his fiancé was softened, even so, when developer Douglas Jemal, on listening to of their plight, agreed to pay for their marriage ceremony reception and keep it at the Resort Henry should really he be productive in his bid to receive it.

What’s more, he advised them that even if he can’t take more than Lodge Henry, the pair could maintain it at his Statler Towers house in downtown Buffalo.

Jemal’s graciousness left them surprised.

“It was extraordinary,” Rowan reported. “It’s just remarkable to see this man who came out of nowhere to assist Buffalo a couple yrs ago, help us out and offer us a substantial aid, and it’s a massive blessing.”

Complete assertion of Dennis Murphy, Lodge Henry

This morning, the Resort Henry crew started its scheduled person conversations with customers and customers. Communications will continue on about the next week and further than. Preliminary get hold of was made to customers inside of hours of the announcement. For every single client, we are placing aside dedicated just one-on-one time to talk possibilities.

Initially and foremost, sadness and aggravation in excess of the property closure is valid among the shoppers, shoppers, and community. We fully grasp the total hardship. This is a disappointing circumstance that no just one could have accurately predicted, even as the global pandemic continued to develop. We are very saddened ourselves, and our unhappiness is most rooted in the disappointment that this provides to our attendees. The closure of Hotel Henry is a loss for the whole Buffalo community, which contains just about every shopper and customer.

To be clear, we are keenly mindful that certain shoppers have and will lengthen their feelings in exceptional and individualized means, especially as the resolution they have in mind is not obtainable. Disrupting our customers’ plans is under no circumstances the final result we desire, but we no lengthier have the facility readily available for them. We have fatigued all tries to solve elimination of access to Resort Henry, which, in flip, would have eliminated disruption initiated by our worldwide pandemic. Most vital, Hotel Henry has supplied several choices to celebration visitors, if shoppers opt for to get the job done with Lodge Henry and, subsequently, alternate Buffalo amenities who are sensitive and aware of this distinct condition.

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